By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to your personal data and information being processed in accordance with it, where applicable.
Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect them in accordance with the laws in force.
In order to ensure this protection, Julsolutions undertakes to only collect, process and share information allowing the identification of an individual when the latter has consented, unless this is permitted or required by law, in which case your consent will not be necessary.
The Policy aims to inform users of the reasons and how Jul Solutions, or any person acting on its behalf, will collect and use their personal information. It is intended to be in clear language in order to ensure informed consent from users.
For the purposes of this Policy, “personal information” means any information about an identifiable or identifiable individual. Where possible, we will anonymize, pseudonymize and/or aggregate these so that they no longer identify an individual.
This Policy applies from May 1, 2023
We are committed to obtaining consent before collecting an individual’s personal information. Consent may be express or implied and may be provided directly by the individual or their authorized representative.
We prioritize obtaining explicit consent, whether verbally, electronically or in writing. However, implied consent can be reasonably inferred from a person’s action or inaction. For example, providing a name and address to receive a publication or a name and telephone number to obtain a response to a question is considered implied consent to the collection of information containing personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information in question, the purposes for which it is collected and the reasonable expectations of an individual in a similar situation.
If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.
It is not always possible, particularly in the context of a request from the State, to obtain the consent of the person to collect, use or communicate their personal information. We undertake to never communicate this type of information, other than in accordance with this Policy, unless the law requires or permits us to do so.
The information collected is in accordance with the purposes and objectives set out in this confidentiality policy.
Here are some of the reasons we collect your personal information:
Julsolutions may collect personal information in various forms, but will only do so by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or when permitted or required by law.
The personal information collected, as well as its sensitivity, may vary depending on the context in which the interactions between you and Julsolutions take place. This is why we must first inform you of the nature of the personal information we use.
We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to:
Name and contact details. First and last name, email address, postal address, telephone number and other similar data used to communicate with you.
Identity proofs. Passwords, password hints and other similar security information used to identify you and access your account.
Demographic data. Data about you such as your age, gender, country and language of communication.
Payment data. Data necessary to process your payments, such as the payment instrument number (e.g. your credit card number) and the associated security code.
Subscription data. Information about your subscriptions relating to cultural events but also to newsletters from cultural companies.
Images and sounds. Audiovisual data to ensure the safety of our users, particularly at locations where production takes place.
Interactions. Data relating to your use of the websites, platforms and tools created. This is data that you provide in order to use the products. In other cases, such as error reports, this is data that we generate.
Other examples of interaction data we collect include:
Payment and account history. Data about the items you purchase and the activities associated with your account.
Troubleshooting and help data. Data you provide when you contact Julsolutions for support, including the products or services you use, and other information that helps us resolve your problem.
Searches and orders. Search queries and commands you use when using our website.
Text, input, and ink data. Text, input and ink data, as well as any related information.
Location data. Data, which may or may not be precise, about the location of your device.
Other data. Other data provided when you use our website, including data from Google Analytics.
Personalization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you and your use of the product, your activities, your interests, your location.
Development of products and/or services. We use data to develop new products. For example, we use personal information that we anonymize or pseudonymize, to better understand the needs of our customers.
Customer Support. We use the data to diagnose and resolve problems with products and/or services, restore access to your personal account, provide other support and assistance services.
Contribute to securing and resolving problems. We use data to help secure and troubleshoot our products and services. This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activity, resolving performance and compatibility issues to help customers get the most out of their experience and inform them of updates to our products and services. This may include the use of automated systems to detect security issues.
Security. We use data to protect the security of our products and our customers. Our security features can prevent malware from operating and notify users when malware is detected on their device or use video surveillance to ensure public safety on our premises.
Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can purchase email subscriptions, respond to surveys and choose whether or not to receive promotional communications from Julsolutions via email, SMS, postal mail and telephone. For more information on managing your contact information, email subscriptions and promotional communications, see the How you access and control your personal information section of this Policy.
Relevant offers. Julsolutions uses data to provide you with relevant and important information regarding the products and services offered. We analyze data from different sources to predict what information will be most interesting and relevant to you and communicate it to you in different ways. For example, we may predict the products you buy from us to offer you promotions.
Advertisement. Julsolutions uses data collected through its interactions with you, some of our products and on third party websites to advertise our products and services, including on third party sites. We may sometimes use automated processes to make advertisements more relevant.
Commercial transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact details to provide products purchased from our online stores/ticketing.
Reporting and business operations. We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and report on the performance of our activities.
Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use data to confirm the validity of tickets sold in order to combat fraud. We may use automated processes to detect and seek to prevent activities that violate our rights and those of third parties.
Legal compliance. We process data to comply with the law. For example, we use the age of our clients to ensure that we meet our obligations to protect children’s privacy or to ensure that the client meets the recommended age for the hearing. We also process contact details and identifiers to help customers exercise their data protection rights.
Julsolutions attaches the greatest importance to the security of your personal information and is committed to processing it according to industry norms and standards, only for the purposes for which it is collected as described in this policy or in a specific notice to this effect. However, absolute backup of the latter is impossible given the security limits inherent in transmission via the Internet. The information transmitted to us is therefore ultimately at the user’s own risk.
Julsolutions ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is used.
You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe that your personal information is inaccurate or if you would like access to your personal information, you can make a request using the contact information provided at the end of this Policy.
To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.
Furthermore, there may be circumstances where we cannot give you access to your personal information. In particular, when access may lead to the disclosure of personal information of another person and that person refuses to consent to the disclosure thereof or when legal restrictions apply. If such a situation arises, we will notify you of the reason why we cannot give you access to your personal information.
If your request concerns data appearing on third party web pages or platforms, please contact those third parties directly.
We do not share your personal information with companies, organizations or individuals outside of Julsolutions, with the exception of our authorized suppliers and partners who need to have access to the information for the purposes listed in this policy and in its limits, as well as in the following cases:
Julsolutions undertakes not to sell or rent your personal information to any third party.
The cookies used are used in particular to find search history as well as baskets (e.g. ticket purchases) linked to the session, to facilitate the user’s online browsing experience. It is important to know that activating the cookies option may, depending on the configuration chosen, allow other servers to install cookies on your system. You can set your browser settings to inform you of the presence of cookies, giving you the option to accept them or not.
Please note that our website may contain links or referrals to third party sites. This policy ceases to apply when you leave our website and Julsolutions is not responsible for the collection or processing of personal information by these third parties or via these external sources.
Julsolutions keeps the data collected for different periods of time, depending on their nature and their usefulness in offering our products and services. During the retention period, Julsolutions takes physical and technical measures to ensure the security of data containing personal information.
The main places where personal information is kept are the cities in which Julsolutions has offices or facilities and in the cities in which Quebec has servers containing the data collected by Julsolutions.
Personal information may be stored outside the country in which you live, if a third party provider or other entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and the government and law enforcement authorities of those countries. or territories may have access to it.
Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods of time.
Changes to these rules:
Person responsible for compliance:
240 rue de Sydney – Local 140 – Saint-Augustin-de-Desmaures G3A 0P2
Phone : 1-800-463-2849 p 244
Fax. : (418) 878-4849
Mail: [email protected]